Allow website visitors to request a callback
If your business can’t answer calls 24/7, you’re missing opportunities. Add a Callback Requests button to your website to deliver a better customer experience and drive more sales.
How it works
Visitor clicks a button on your website.
Visitor enters their details and when they want to be called back.
You get notified by text message or email.
You see a list of callback requests. Smile’n’dial.
Increase conversion of website visitors
Websites often receive a lot of traffic outside business hours. If an action isn’t captured immediately, potential customers often move on. This is a massive missed opportunity for many websites.
Notes:
- Standard business hours represent just 23.8% of the week.
- Peak internet usage generally occurs between 7 pm and 11 pm.
- The yellow line represents a rough composite of Internet traffic by hour across each day of the week in some of the larger English speaking countries in 2021.
- Website traffic to different sites will vary, but the trends remain. Many sites receive a lot of traffic outside of business hours.
Better customer experience
34% of callers hang up and never call back if their call isn’t answered quickly.
63% of customers prefer a callback.
75% of customers think the option of a callback is “highly appealing”.
Optimize staff time
Smooth the call load, so not everyone is calling during peak times. Call back customers when you or your staff aren't:
- Busy with customers,
- On other calls, or
- Getting s**t done (working)!
Add the button to your website. Easy-peasy.
One line of code.
If you have issues, schedule a call, and we’ll help!
For business big and small
Solo and Small
- On the tools or serving another customer? Avoid interruptions.
- Don’t waste money on a dedicated line if you hardly use it.
- Protect your privacy and avoid displaying your personal number on your website.
- Avoid robocalls and unsolicited sales calls.
Medium-sized
- Route requests to the most appropriate person (or someone with an existing relationship).
- Give your customers the choice of how to contact you.
- No need for a special phone system. Use what you have now.
- Prevent opportunities from slipping through your fingers.
Enterprise
- Callback Requests can sit alongside, or integrate with, existing systems.
- Give customers more options. 61% of consumers think IVRs make for a poor experience (Vonage 2019).
- Better optimize call center staff. Helps spread call volume more evenly across the day.
- Shorter calls. The caller can look up the customer account before calling.
What your visitors see
... when requesting a callback on your website. Click to enlarge.
Visitors see different prompts based on your operating hours
... if you choose to display your phone number. Click to enlarge.
What you see...
