Frequently Asked Questions

Why am I getting a messaging saying the website isn't authorized?

This error message occurs when the Callback Request embed code specifies a domain name (e.g. example.com) that's different to that which you are on at the time (e.g. something.com).

If you are a website visitor, we suggest you let the website owner know about this.

If you are the website owner, you should specify either your domain like this:

<script>
  let CR = {
    domainName: "example.com",
  };
</script>
<script defer src="https://callbackrequests.com/embed/button.js?0.1.3"></script>

... or your website ID like this:

<script>
  let CR = {
    websiteId: "20DigitExampleString",
  };
</script>
<script defer src="https://callbackrequests.com/embed/button.js?0.1.3"></script>

To get your websiteId:

1. Sign in to your dashboard.
2. Tap your name in the top right.
3. Tap on Website Settings in the dropdown.
4. Under the Site Details you will be able to see your Website ID (at the top).