Why are there QR codes in the notification emails?
If you are viewing your email on you computer but you want to call the customer on your mobile phone, to save having to type in the phone number, you can scan the QR code in the email and the phone app will open with the number dialed for you. It's just a little time saver. They are also on the dashboard when you click on the more options (three dots) button on each row of the list.
Instructions
(Requires an iPhone running iOS 13+ or Android phone running Android 9+)
- Open the built-in Camera app from the Home screen.
- Select the rear facing camera (if not already selected).
- Point the camera at the QR code. Hold your device so that the QR code appears in the viewfinder in the camera app. Your device recognizes the QR code and shows a notification.
- Tap the notification to open the phone app with the number dialed.
Can't scan the QR code?
-
Check your iOS/Android version
You need iOS 13 or higher or Android 9 or higher to scan QR codes with your device’s built-in camera. If your device can’t be updated, you can download an app to scan QR codes from the App Store or Google Play. Search for "QR Code scanner".
-
Turn up your brightness
Make sure the screen showing the QR code is bright enough for the camera to see the code.
-
Clean your camera lens
A smudged camera lens can interfere with scanning a QR code. Try cleaning it with a lens wipe or a soft, clean cloth.
-
Keep your phone upright
If your phone is tilted, the camera may have trouble scanning the QR code.
-
Find the right distance
If the camera on your phone is too close or too far from the QR code, the camera might not be able to scan it.
- Bring your camera close to the QR code. Then, slowly move the camera back from the QR code.
- Hold your camera about a foot away from the QR code. Then slowly move the camera closer to the QR code.